Refund Policy
Return and Refund Policy – Evara Sydney
At Evara Sydney, we're committed to offering a pleasant, safe, and transparent shopping experience. However, we understand that sometimes a product may not fully meet your expectations, and that's why we offer a variety of solutions.
1. Return terms
You can request an exchange or refund within 30 days of receiving your order.
To begin the process, send us an email to Justin.Sleiman1@gmail.com:
- Order number
- Name and surname
- E-mail address
- Reason for the request
- Preference between exchange or refund
- Any product photos
Once we receive your request, our team will send you all the necessary instructions, including the return address.
2. Conditions for accepting returns
The product must be:
- Unused and unwashed
- In perfect condition, in original packaging and with intact labels
Otherwise, we reserve the right to refuse the return.
3. We do not accept returns for
- Size errors if the size guide on the site has not been consulted
- Minimal differences (1–3 cm) due to production
- Damage caused after delivery
- Subjective expectations about style, color, or fabric
- Delivery delays (times given are estimates, not guaranteed)
4. Return shipping
- The return is at the customer's expense
- You must use a track & trace shipping service.
- The tracking code must be sent via email to Justin.Sleiman1@gmail.com
- In the absence of this code, it will not be possible to guarantee the refund
5. Where are the goods shipped to?
Our products are shipped directly from our international logistics center.
This choice allows us to offer a wider range of items, exclusive collections and more competitive prices.
This way we can reach customers throughout Europe without compromising on quality.
6. Alternative solutions to returns
Understanding that international shipping costs can sometimes be high, our team evaluates customized alternative solutions in case of dissatisfaction, without having to physically return the product.
Contact us and we'll find the best option for you.
7. Changes
You can request a size or model exchange. Once the original product has been received and verified, we will ship the new item.
8. Refunds
In the event of an error or defect, the refund will be made within 14 days of receiving the product, using the same payment method used for the purchase.
Thank you for the trust
Our goal is to offer you clear, accessible, and satisfying service. We're always available to answer any questions.
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